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WHAT ARE THE SHIPPING COSTS? 

We provide free shipping all around the world.

WHEN WILL I RECEIVE MY ORDER? 

All orders takes generally 3-5 business days for delivery.  Please contact us at hello@nuitspourpres.com if you have any other question about delivery.

HOW ARE YOUR ORDERS PACKAGED?

Nuits Pourpres ships your orders in standard boxes with a neutral sender address which does not contain the name "Nuits Pourpres".

HOW CAN I RETURN MY ORDER?

We will gladly return/exchange items within 7 days after receipt. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send us an email at hello@nuitspourpres.com to initiate the process. We will then send you a new model. 

Refunds (if applicable)
Once your package is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.

*Please note international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Nuits Pourpres does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.

WHAT MATERIALS DO YOU USE? 

We use ABS & Medical Grade Silicone on every clitoral stimulator. 

HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?

You will receive a confirmation email after ordering. Note that all orders are shipped in the next 24 hours following your order.

TO WHICH COUNTRIES ARE YOU SHIPPING?

We ship worldwide.

WHAT PAYMENT OPTIONS DO YOU PROVIDE?

Our secure payment gateway accepts payment through Paypal, all credit cards and Apple Pay.

WHERE ARE YOU BASED ?

Nuits Pourpres headquarter is based in Paris, France.
Our address is : 83 Rue Saint-Honoré 75001, Paris.

I HAVE AN ADDITIONAL QUESTION THAT THE FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP ?

If we are unable to answer your question, please send us an email at hello@nuitspourpres.com explaining how we can assist you. We will respond to the request within the hour during regular business hours. Be sure to include your name, order number, and any other important information that will allow us to better serve your request.

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