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WHAT ARE THE SHIPPING COSTS?
WHAT ARE THE SHIPPING COSTS?
We provide fast and free shipping all around the world.
DO YOU PROVIDE ANY GUARANTEE?
All our products are guaranteed 1 year from the day of purchase. Therefore, if you are facing issues with the battery or a broken sex toy, we will gladly exchange it.
WHEN WILL I RECEIVE MY ORDER?
All orders takes generally 2-8 business days for delivery following the country of destination. Please contact us at firstname.lastname@example.org or through WhatsApp if you have any other question about delivery.
WHAT COUNTRIES ARE PARTNERING WITH MONDIAL RELAY?
Mondial Relay is available in France, Belgium, Spain, Austria, United Kingdom, Portugal, Luxembourg, Netherlands, Italy, Germany.
IN WHICH COUNTRIES COLISSIMO OPERATES?
Colissimo offers delivery in every country of the world.
HOW ARE YOUR ORDERS PACKAGED?
At Nuits Pourpres, all products are discreetly packaged. We ship your orders in standard boxes with a neutral sender address which does not contain the name "Nuits Pourpres" for more discretion. Also, your package won't contain any mention of the nature of the product inside.
HOW CAN I RETURN OR EXCHANGE MY ORDER?
If you are not completely satisfied with any of the accessories, you can return it unopened within 14 days after the date of purchase.
Please note that we do not accept returns or exchanges of accessories that have been opened.
If you notice upon receipt of your order that the package has been damaged, opened or missing items, take a picture of the packaging and send it to us by email. If you are at home at the time of delivery, write "Open/ Incomplete content" and refuse the package delivered by Chronopost.
Feel free to send us an email at email@example.com to initiate the process.
Refunds (if applicable)
Once your package is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed within 3-5 business days.
*Please note international orders may be subject to import taxes, customs duties and fees levied by your country’s customs department upon arrival. The recipient of the order is the importer of record and is responsible for all import fees, as well as complying with all laws and regulations of the destination country. Nuits Pourpres does not collect duties and taxes and cannot provide any information on the cost of duty and taxes. Customs policies differ from country to country, if you have any questions, please contact your local customs office for more information.
WILL MY ORDER BE SUBJECT TO ANY CUSTOM FEES?
Only shipments outside European Union might be subject to custom fees.
WHAT MATERIALS DO YOU USE?
We use ABS & Medical Grade Silicone on every clitoral stimulator.
HOW DO I KNOW WHEN MY ORDER HAS BEEN SHIPPED?
You will receive a confirmation email after ordering. Note that all orders are shipped in the next 24 hours following your order.
TO WHICH COUNTRIES ARE YOU SHIPPING?
We ship worldwide.
WHAT PAYMENT OPTIONS DO YOU PROVIDE?
Our secure payment gateway accept payments through Paypal, all credit cards and Apple Pay.
WHAT PAYMENT GUARANTEE DO YOU OFFER?
Nuits Pourpres uses 128-bit encryption to protect all personal information you may submit online.
To ensure your security, Nuits Pourpres does not store any credit card details.
Nuits Pourpres will never disclose, sell or transfer any personal information provided by our clients to a third party, except as might be required by law.
WHERE IS YOUR OFFICE LOCATED?
Nuits Pourpres headquarter is based in Paris, France.
Our address is : 83 Rue Saint-Honoré 75001, Paris.
WHO REALISED OUR ARTWORKS?
The talented young artist Lucie Turenne created all our product illustrations. contact: www.instagram.com/lucieturenne
I HAVE AN ADDITIONAL QUESTION THAT THE FAQ PAGE WAS UNABLE TO ANSWER, HOW CAN I GET HELP?
If we are unable to answer your question, please send us an email at firstname.lastname@example.org explaining how we can assist you. We will respond to the request within the hour during regular business hours. Be sure to include your name, order number, and any other important information that will allow us to better serve your request.
WHAT ARE THE COMPANY INFORMATIONS?
Nuits Pourpres operates as an entity of Lubanzini SARL, located in Switzerland, Verbier.
Enterprise Identification Number (UID): CHE-414.573.505
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